Non-Clinical & Operational Support

Qualified chefs, commercial cooks, and diligent kitchen hands experienced in aged care nutrition and hospital food hygiene standards. We ensure strict adherence to Food Safety Plans, temperature logging, kitchen sanitation, and preparation of specialized dietary requirements including texture-modified diets (IDDSI levels), diabetic profiles, and allergy management.

Our on-floor catering staff bridge the kitchen and care wings with warmth, patience, and impeccable etiquette. They manage dining room setup, tray and trolley delivery, morning and afternoon tea services, and hydration rounds. Staff closely observe resident meal intake, encourage hydration, and maintain dignified dining environments.

Commercial laundry operators dedicated to reliable linen turnarounds and delicate personal garment handling. Trained in infection control protocols for separating soiled and contaminated linen, thermal disinfection wash cycles, pressing, folding, garment labeling, and prompt replenishment of clean linen to residential wings and ward cupboards.

Consistent, thorough housekeeping personnel maintaining spotless bedrooms, ensuites, and shared living areas. Our cleaners follow strict microfibre color-coding systems, sanitize high-touch surfaces (handrails, door handles, light switches), carry out floor care (vacuuming, mopping), and manage daily sanitary and clinical waste disposal.

Specialist decontamination technicians prepared for critical viral and bacterial outbreak responses (Gastroenteritis, COVID-19, Influenza, and MRSA). Our teams execute comprehensive terminal cleans upon resident discharge, hard floor strip, seal & buffing, carpet steam extraction, and deep sanitisation of commercial kitchens, exhaust hoods, and bathrooms.

Experienced maintenance officers and general handymen who keep buildings, fixtures, and outdoor environments in peak operating condition. From urgent minor plumbing and carpentry fixes to regular preventative safety audits, testing nurse call cords, inspecting electric profiling beds, and maintaining gardens and pathways clear of trip hazards.